Ladies, ladies, ladies.......please. I am a customer service representative for a high end vehicle warranty roadside assistance program. You would know immediately who it is and who their association is with.
From my perspective, we are highly trained. I just attended a class on my day off on how to manage our own lives while trying to give the best customer service to others.
While I can understand your frustration, let me tell you about the people I work with and their lives in dealing with you.
Most of the people I work with only get paid $8-10 an hour. Most of them are either in college to be nurses or whatever. At least half, if not more are parents and many are single parents whose daycares charge $100 a wk at least. They drive metiocre cars that only run about half the time and live in apartments they have to share with someone else because they can't afford one on their own.
They have to order their food from McDonald's or pizza places and have it delivered to the door. They have to listen to people who paid $70,000 for a vehicle and don't even know how to turn it on........duhhhhh Most of the people they serve have vehicles with flat tire monitors...half the time you ask them if they got out to see if the tire is really flat and they say, "I have to do that?" duhhhhhh
While your customer service rep is wondering where the next mortgage or rent payment is coming from and worrying that their McJob will be sent overseas to India or Mexico to fatten the vehicle owner's corporation's bottom line so they can afford to buy one of those expensive vehicles for their son or daughter leaving for Princeton.......
Most of them don't even bother to read the owner's manual...duhhhhh What person pays that much for a vehicle and doesn't even read the owner's manual?
Don't get me wrong, I'm one of those who bends over backwards to help people who come in on my line because I consider each one of them a family member and try not to take it personally when they jump in my sh%%$$ about their lack of instant gratification.
I can tell you, we receive no less than 50 calls a day sometimes a lot more and are trained to treat each and every call as if it were our only one.
We have strick dress codes, have to sit in cubicles facing the wall with no stimulation other than the internet which we aren't allowed to access...we work crosswords if it gets slow, which it rarely does, and our only bright spot of the day is our interaction with eachother and our breaks which are two 15 min breaks and a 1/2 hr for lunch, during which time we sit on the commode to relieve ourselves while checking on our families via cellphone, which we aren't allowed to have at our desks, while munching on a bag of chips...
I call it multitasking...