Browser, I had a similar experience earlier today when I called my dentist office to make an appointment. The receptionist was clearly flustered at something happening at her end and spoke so quickly that I could barely understand what she was saying - and I had to really assert myself to get a word in about when I wanted the appointment or else she would have booked it and hung up without even checking to see if it was a good time for me! As it was she hung up before I even had a chance to verify the date and time.
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When you don't like a thing, change it.
If you can't change it, change the way you think about it.

(Maya Angelou)