I know what you mean. That mean stuff really burns my butt. Xena is gradually getting better. I should've known the 1st time that 1st trainer jerked Xena, right after he put a pinch collar on her, that he was an idot. But several of my neighbors used this dude and their dogs seemed fine. I'd like to put a pinch collar around that guy's neck and yank as hard as I could. Oh well, thank God we saw the light. The method of "reward what she does right" is my kind-o training process. The three of us have learned the hard way. But at least we've learned! Some folks never get it!